Week 13: Exposure Submission
Name: Georgia Brown Project: Notify. 70 Words:Waiting in ignorance creates a feeling of powerlessness, which frequently results in visible irritation and rudeness. Through human-centred design, Notify facilitates reassurance in the urgent care waiting room by creating transparency in communication between staff and patients. The system empathises with the patient’s worry and resolves their uncertainty byContinue reading “Week 13: Exposure Submission”
Week 13: Final Presentation
Waiting… it’s a common human experience. All people experience having to wait at some moment in their life – whether it’s for a flight, in the supermarket queue or hearing bad news. It’s not something as humans we love to do but waiting is a universal experience that everyone can describe in some personal way.Continue reading “Week 13: Final Presentation”
Week 13: Editing Presentation video
After looking through the footage of my video shoot I realised it would be hard to piece together my personas story because I missed a few shots on video that I was supposed to do on filming day. I would like to use my photographic mockups I have made in my presentation so I amContinue reading “Week 13: Editing Presentation video”
Week 13: First Draft Report
My first draft of my report ended up being near on 4,000 words. There is so much important information regarding this project. I am going to have to cull down the words a lot. Get rid of adverbs, stop waffling and write concisely.
Week 13: Presentation Video – Ethics Forms
Notify Information Sheet Notify Consent Form Notify Consent Forms – signed (see 13)
Week 13: Presentation script draft
What to include: When look back critically evaluating my work My design Response – harness technologies Process user centered design How did that go? Or in hindsight I should have Actually, I pursued something quite generic, I turned the corner and decided to pursue… What are you trying to do How? Why? Reflect? Script AnContinue reading “Week 13: Presentation script draft”
Week 13: Final Works
Final works Notify Card. Notify card mock-up Progressive Web App Mock-up of iPad Kiosk XD file for progressive web app Video of XD walkthrough Display Screen Video for display screen slides? Presentation Slides Video Script Report x 3 Blogwork
Week 12: Progressive Web Apps
A progressive web application is a type of application software delivered through the web, built using common web technologies including HTML, CSS and JavaScript. It is intended to work on any platform that uses a standards-compliant browser, including both desktop and mobile devices. A progressive web application takes advantage of the latest technologies to combine theContinue reading “Week 12: Progressive Web Apps”
Week 12: Last Class!
Questions with Tim Questions to ask: iPad mockup or make prototype? Exposure will there be an iPad with a stand? QR code/NFC open to web, app looking vs hamburger menu Presentation – story of 2 personas in waiting room Do I need ethics forms for people I’m filming? If I use videos sourced from YouTubeContinue reading “Week 12: Last Class!”
Week 12: Practice Presentation with Blake Weston & Freedom Holloway
Blake and Freedom (flatmates and Massey Design alumni) offered to listen and give feedback to us if we wanted to do a practice presentation. I wasn’t quite ready to ‘present’ but showed them what I have currently to see if they understand and get any tips considering they’ve done it before. An empty urgent careContinue reading “Week 12: Practice Presentation with Blake Weston & Freedom Holloway”
Week 12: Massey Nursing Suite – Filming
My sister was talking about her Creative Collaboration project and how they used the Massey Nursing Suite to film their presentation video – below. I realised this was an opportunity I couldn’t turn down, having these nursing facilities at my hands was just what I needed after having no luck trying to film in actualContinue reading “Week 12: Massey Nursing Suite – Filming”
Week 12: Screen Iterations
Screen Slides: Change to darker green: Try add slide on screen about Notify and that for more info they should scan their notify card – How it works. Iteration: Iteration: Iteration: Further Development: Further Development:
Week 11: Mobile Iterations
Made up a mockup of the current back of the notify card with QR code to make it look like it’s being using in the app to connect. Had been working quite mindlessly and hadn’t remembered I need to connect this touchpoint to the Notify card. So I started exploring QR code scanners and thenContinue reading “Week 11: Mobile Iterations”
Week 11: Exposure updated info
Title: Notify. 70 words: Waiting in ignorance creates a feeling of powerlessness, which frequently results in visible irritation and rudeness. Through human-centered design, Notify facilitates reassurancein the urgent care waiting room by creating transparency in communication between staff and patients. The system empathises with the user’s worry and resolves their uncertainty by making information accessibleContinue reading “Week 11: Exposure updated info”
Week 11: Presentation video planning
This is Samuel, persona explanation Person at reception desk Someone scanning notify card on a scanner Screen in corner Someone looking up at screen Person at triage desk Someone on a iPad checking out notify Someone being educated on triage scale Someone or phone looking at queue of wait time Toilet door Walking in toiletContinue reading “Week 11: Presentation video planning”
Week 11: Precedents
At the airport there are a range of check in systems using kiosks with in-built screens. At McDonalds they have a range of order kiosk touchscreens which enable you scan QR codes from the McDonalds app. The screen above the counter shows customers where in the queue they are and whether their order is beingContinue reading “Week 11: Precedents”
Week 11: NHS Care Cards
https://service-manual.nhs.uk/design-system/components/care-cards#emergency-care-card-red-and-black Important to note: Care cards should be specific and include the information the user needs. Do not say: “Contact your GP if this happens.” Explain in the care card in what circumstances users should contact their GP. People with visual disabilities may not be able to recognise care cards by their colour. Use clearlyContinue reading “Week 11: NHS Care Cards”
Week 11: iPad stands/security
CT101Universal Tablet StandTablet power, security, and mobility for any environment. https://invue.com/tablet-solutions/products/ct101/ Easy rotation offers choice between portrait and landscape tablet orientations In-stand source removes need for messy cables and creates an uncluttered footprint Delivers instant mobility through the use of InVue’s OneKEY or CT Key Tested to withstand over 100lbs. of pull force Secure andContinue reading “Week 11: iPad stands/security”
Week 11: Second Questionnaire Feedback
Insights: Some people are able to understand my central proposition but some think the terminology is difficult to understand – I think it will be fine for my central proposition but in my presentation I need to make sure my information/project comes across as easy to understand for the general public who will be myContinue reading “Week 11: Second Questionnaire Feedback”
Week 11: Notify. Card iterations
Designing QR codes: Decided to move the QR code to the right so that it is easier to scan when holding the card with your left hand as most would use right hand to scan with phone. Card Precedents: What the card needs to do: Make it obvious that patients do not take the cardContinue reading “Week 11: Notify. Card iterations”
Week 11: Web interface development – iPad
Will get rid of search panel, could have: Learn more Find out more What’s happening? Tell me more FAQ’s https://usersnap.com/blog/design-language-switch/
Week 11: Presentation development
Central Proposition tweak From this: To this: What is the existing scenario? Urgent Care waiting rooms What I have discovered – to facilitate reassurance in the waiting room by creating transparency in communication between staff and patients to allow accessibility of information. What is the issue/problem? Patient’s satisfaction levels Unnecessary amount of negative emotions inContinue reading “Week 11: Presentation development”
Week 11: Contacting Urgent Cares for filming
Mediboard: https://www.mediboard.co.nz/ MediBoard shares brochures, posters and digital advertisements in 730 medical clinics and hospital waiting rooms across New Zealand. We work selectively with major brands and leading clinics to help encourage a healthier community. I learnt that some urgent care clinics show the triage scale on the wall Contacting Wellington Accident & Urgent Medical Centre
Week 11: Videoing my space
I have reached out to a few urgent care centres to ask if I could use their space to film but because of privacy or timing issues I haven’t been able to film. I’ve decided I don’t want my project to look theoretical or made up so if I can’t get actual footage of aContinue reading “Week 11: Videoing my space”
Week 10 Class: Practice Presentations
Don’t show the dead ends in the project No precedents Research – 2 minutes Will be standing, 3 people panel sitting down Include target audience Talk over videos, explain what is happening in the video or talk to it I need to ask Adelaide Rd urgent care if I could film in their space ReportContinue reading “Week 10 Class: Practice Presentations”
Week 10: Practice Presentation preparation
A rough mockup of slides for practice presentation, definitely didn’t cover everything I wanted to show but what I had time for. Presentation Script so far: An empty urgent care waiting room, with no wait time. Unheard of. For many it certainly is, and at first glance people can usually decipher the status of theContinue reading “Week 10: Practice Presentation preparation”
Week 10: Colour Palette/ Font exploration
https://fonts.google.com/specimen/Epilogue?category=Sans+Serif,Display&vfonly=true&sidebar.open=true&selection.family=Poppins Primary: Epilogue typeface Secondary: Poppins typeface This screenshot below shows Epilogue typeface as header and Poppins typeface as body copy. Swap Epilogue round with Poppins: Colour experimentation:
Week 10: Presentation Workshop with Ant
Intro, Body, Conclusion3. 1. 2. Problem: Design issue through this topic eg. accessibility using typography history using sequential narrative Central proposition reflects this ↑↑ Presentation should SHOW us your project not just tell – use images and quotes (testing, stressed person in waiting room) BODY: Central proposition/ How might we/ What IfDesign issue and topicContinue reading “Week 10: Presentation Workshop with Ant”
Week 10: Paper Prototype 1
User Journey A user journey describes the pages and elements that a user interacts with as they navigate towards their goal Usually applied to a user persona, which is a representation of a potential user. A persona is used to answer the question: “who are we designing for?” It is used as a consistent measureContinue reading “Week 10: Paper Prototype 1”
Week 10: Reassurance
Reassurance may be cognitive or affective. Affective reassurance comes from the way: we behave; calm, assured, confident, kind and gentle. Eye contact Appropriate touch, a hug even. The way we dress – smart but not overly formal The way we move; at ease, but not slovenly, can be reassuring to patients. The way we arrange chairsContinue reading “Week 10: Reassurance”
Week 9 Class: Value of Design
Grant Robertson – Minister of Finance, Sport & Recreation, and Arts, Culture & Heritage. http://designco.org.nz/value-of-design/the-value-of-design-to-new-zealand/ Exposure: – Screen with video showing project and how it works– Poster for panel/shelf For next Exposure form I need:– Real title– statement with 70 words Chat with Tim Yes it might be a good idea to design for aContinue reading “Week 9 Class: Value of Design”
Week 9: Waiting Room Role Play + Personas
A Role Play is a type of prototyping or simulation technique that can help in quickly eliciting the user experience for a product or service from the target audience. A role-play, just like prototyping can be used as a way to gather data, tweak and re role-play to gather more data from the activity. TheContinue reading “Week 9: Waiting Room Role Play + Personas”
Week 9: Chat with Kerry Ann Lee & Ant Nevin
Chat with Kerry Ann Lee: Don’t get caught up in the technology Be deliberate to speak about what my project can and can’t do, who it works for and who it doesn’t, introduce phases for what it could look like Empathise, focus on the design of the touchpoints, how they work for the user. ChatContinue reading “Week 9: Chat with Kerry Ann Lee & Ant Nevin”
Week 9: Initial Logo Development
https://99designs.co.uk/blog/tips/types-of-logos/ Wordmark Similar to a lettermark, a wordmark or logotype is a font-based logo that focuses on a business’ name alone. Think Visa and Coca-Cola. Wordmark logos work really well when a company has a succinct and distinct name. Google’s logo is a great example of this. The name itself is catchy and memorable so,Continue reading “Week 9: Initial Logo Development”
Week 9: Points to address in Presentation
Problem Audience Insights Central Proposition – Human-centred design can be used to create transparency and reassurance within an urgent care clinic waiting room to enable patients to understand the triage system and feel more at ease whilst waiting. What is Notify? Card – NFC technology, iOS14 Kiosk – privacy tensions Mobile platform – different targetContinue reading “Week 9: Points to address in Presentation”
Week 9: Questionaire
Potential questions to ask in another questionaire: Describe urgent care waiting room experience Do you feel like you need reassurance? Reassurance that you’ll eventually be seen? Description of Notify How the patient journey works 4 touchpoints How the card works Do you think having an animal avatar rather than a number would be better? IfContinue reading “Week 9: Questionaire”
Week 9: The Notify Kiosk/Mobile Platform
Kiosk provides: Summary page – those that don’t want to touch screen don’t need to Waiting time – big for whoever it is, everyone else small and allocated anonymous cow etc. Number of beds Doctors available Triage Scale – what is it? how does it work? Mobile platform provides: Waiting time – big for whoeverContinue reading “Week 9: The Notify Kiosk/Mobile Platform”
Week 9: The Notify Card
https://plastic-cards.co.nz/gallery.html?fbclid=IwAR1DJDTcP1WWQdWAf-jJCAhdgILgCiNClNAQdYjgRn-mCR846qMSem2tp9I Avatar/Icons Rather than being given a number I want to create some form of avatar icons. Each card given out in the waiting room would have a unqiue icon/avatar associated to their position in queue. This would create a more personal experience rather than just feeling like you’re a number in a queue. GoogleContinue reading “Week 9: The Notify Card”
Week 9: Notify.
I think I’ve finally come up with a name that works for my project. Notify. verb (used with object), no·ti·fied, no·ti·fy·ing. to inform (someone) or give notice to: to notify the police of a crime. Chiefly British. to make known; give information of: The sale was notified in the newspapers. Some common synonyms of notify are acquaint, apprise, and inform. While all theseContinue reading “Week 9: Notify.”
Week 9: Looking at iPads and Kiosks
iPad structures and apps/What’s already out there? What do I need to include in my ipad Kiosk app? Language toggle Add me to queue Refresh button Checked in time Status: Triage number Latest updates Waiting time of other patients (blurred out, given anonymous character) Home Screen GQueues QueuePad for Customer Waitlist BBK Queue – AppContinue reading “Week 9: Looking at iPads and Kiosks”
Week 9: What TO DO this week?
Come up with name for system Write up start of report – what is my design outcome? Have a prototype for mobile, kiosk and screen Questionnaire – how patients would respond to what I have made
Week 8: Exposure Planning cont.
What do I think I’ll need? iPad iPad kiosk mount for desk or wall Screen Business Card Holder What I need to do before Exposure? Make Business Cards Get Business Cards printed Source Business Card holder Source holder for triage – NFC card Make presentation video on loop Make iPad video of kiosk on loopContinue reading “Week 8: Exposure Planning cont.”
Week 8 Class: Report Writing
PWC – Internships and Graduate positions talk to Ant VCD Design Research Studio Report – 1500 Words a useful document that tells the story of your project when you are not present core deliverable for 22.454 and 222.455 provides text-based content for Exposure and other presentations, Best Awards etc. Persuasively details your research through designContinue reading “Week 8 Class: Report Writing”
Week 8: Looking at SketchUp Models
I’ve started looking at what it might be like to 3D build the space I will be working in (waiting room) as I am not allowed to get footage of the actual space. https://3dwarehouse.sketchup.com/model/u1c933b1f-8a3b-4e44-9d81-33567f717dee/modern-Reception-and-waiting-area?hl=en&login=true#
Week 8: Presentation video ideas
See your real-time waiting time and check your most recent updates. And view all your information at a glance Available on Android NFC smartphones via Google Play, the Notify Mobile app is the perfect companion to your Notify card. Once you receive your Notify card from the healthcare staff, simply hold the card to the NFCContinue reading “Week 8: Presentation video ideas”
Week 8: Smartcard Technology – NFC, RFID
With the addition of a NFC tag reader in the new Apple iOS 14 update released on the 16th of September allows majority of patients with a smartphone to also receive personal information on their individual devices as well as the kiosk. Smartcards: A contactless smart card is characterized as follows: Dimensions are normally credit card size.Continue reading “Week 8: Smartcard Technology – NFC, RFID”
Week 8: The Big Idea discussed
_____ is utilised to perform queuing analysis at urgent care clinics with the aim of improving patient service, with particular reference to reducing the perceived queuing time and creating a transparency of information between healthcare staff and patients. The _____ card is a contactless electronic queue management card used to provide information to patients inContinue reading “Week 8: The Big Idea discussed”
Week 8: Exposure Planning
For my Exposure Exhibition Set up I think it would be cool to have a waiting room chair or 3 with a clock situated above it so that I could roughly show the space. This would mean I need to prepare presentation props that could include:
Week 7 Class: Advisory Workshop – Framing the project
WORKSHOP: What am I doing? Position or frame my project (Jason + Karl, Tim) Name your project – make sure it’s current tense, like it already exists Keep it achievable Minimum viable project What do I have to do What is just a nice to do STOP putting off starting to design to do moreContinue reading “Week 7 Class: Advisory Workshop – Framing the project”
Week 7: Chat with Tim Turnidge
I had just written down “A specified audience is not relevant for my project because emergency care is available for all New Zealanders at all times.” I wrote this because Jason said if we don’t have a specific audience we need to justify it but when talking with Tim he said that I’m not focusingContinue reading “Week 7: Chat with Tim Turnidge”
Week 7 Class: Annette’s why Did I show you that?
Why did I show you that? – Annette O’Sullivan Tim Minchin Let’s execute, from I could to I am What was the issue? What do you do? (How are you addressing it?) What are the results? Inspire, Facilitate, Inform etc. Our lecturers are marking based on our brief There is a report – talks aboutContinue reading “Week 7 Class: Annette’s why Did I show you that?”
Week 7: Idea Generation
Chat with Peers (Kasey, Madi and Rosie) Could be a check in system for the whole time, not just when you arrive Redesign the triage booklet Could be a check in with a card linked to website system If drunk people don’t have their phone, I would doubt they would be carrying a card aroundContinue reading “Week 7: Idea Generation”
Week 7: Haptic Design
1.1. Haptic Experience Design (HaXD) We define HaXD as The design (planning, development, and evaluation) of user experiences deliberately connecting interactive technology to one or more perceived senses of touch, possibly as part of a multisensory experience. Our focus is on gaining a better understanding of the workflow and processes currently used by hapticians, including those related toContinue reading “Week 7: Haptic Design”
Week 7: Waiting for Service – Perceptions Management of the Wait Experience
Handbook of Services Marketing & Management by Shirley Taylor & Gordon Fullerton Chapter 10: Waiting for Service: Perceptions Management of the Wait Experience https://sk.sagepub.com/reference/handbook-of-services-marketing-and-management/n13.xml Figure 10.1 Key Variables in the Service Wait Experience Figure 10.2a Taylor Model The core of Taylor’s (1994) model, shown in Figure 10.2a, is that delay brings forward negative affect, which influences overall serviceContinue reading “Week 7: Waiting for Service – Perceptions Management of the Wait Experience”
Week 7: Springload x Klim Type Foundry
Researched licensing and buying Testing Brief of expectations Looking at specimens Redesign of specimens wanted fonts in raw state tests hi-fidelity He asked “What does the font look like big” made big specimens 8 letters automated specimens “What does it look like small?” display vs body type what should the rag look like, justified? “WhatContinue reading “Week 7: Springload x Klim Type Foundry”
Week 7: Middlemore Hospital Articles – Voucher & App Scheme
https://www.stuff.co.nz/national/politics/local-democracy-reporting/300102532/nzno-calls-for-audit-of-middlemore-hospitals-voucher-and-app-scheme?fbclid=IwAR2wJm6Ryw8kV2iJ1z6R4pX79O0cwHK1nDaOXCJhH7qXRGv7lotw1tDZ7WI https://www.nzherald.co.nz/nz/news/article.cfm?objectid=12362956&utm_medium=Social&utm_campaign=nzh_fb&utm_source=Facebook&fbclid=IwAR2wJm6Ryw8kV2iJ1z6R4pX79O0cwHK1nDaOXCJhH7qXRGv7lotw1tDZ7WI#Echobox=1599461249
Mid Sem Break-to-Study: Waiting room observations
Pit in stomach drops as entering carpark When entering foyer there are specific areas in the wayfinding but not Reception A or Reception B (two main waiting areas) Seats are 2 metres apart People either on their phone or they’re looking at the tv that is playing ads and later the Ellen Show, has subtitlesContinue reading “Mid Sem Break-to-Study: Waiting room observations”
Week 6 Class: SuperCrit Feedback
I put out some paper and a pen out so peers could write feedback next to my work: Feedback from Karl – Bonnie Taylor Note taking Keep Triage #1 section – Assume anyone may not be aware of the levels of urgency – Think of new mum with new born baby, she may have noContinue reading “Week 6 Class: SuperCrit Feedback”
Week 6 Class: SuperCrit Presentation
Proposing: A Proposed Journey Map iPad Check In System A mobile update system for patients Desktop system for staff enabling communication with patients – linked to mobile update system Poster explaining Triage System
Week 6: Waikato Hospital Triage Booklet that Nurses fill out
“So the first page is what the triage nurse fills out on initial presentation then the second page with check boxes is what we call a secondary assessment – as you can see a lot of the questions are yes/no super basic questions before we get into the physical assessment and the ‘story’ about whyContinue reading “Week 6: Waikato Hospital Triage Booklet that Nurses fill out”
Week 6: Mid Semester Breakdown AH
I need some clarity, I keep getting confused on what I want out of this project and what this project is actually trying to do. After talking with Hannah Mainwaring and Alicia Bidlake I’ve come to realise I’m trying to achieve a range of things. Who is my audience?– Patients triaged under categories 4 &Continue reading “Week 6: Mid Semester Breakdown AH”
Week 6: Reviewing ManageMyHealth App
ManageMyHealth, a great app used by many GP healthcares in New Zealand. It provides: Online services Freedom to manage your health needs and that of your family anytime, anywhere. Access and maintain your medical records Book appointments Request repeat prescriptions View latest lab results Enables a general practice to share patient medical information with afterContinue reading “Week 6: Reviewing ManageMyHealth App”
Week 6: Potential Names, Exposure Expression of Interest
Why Wait? has been my code name for this project for the last few months but it’s now time to start thinking about names as Exposure questions are now needing to be answered. Project Name brainstorm: Why Wait? A Waiting Room Experience Save the Wait StandBy Halt Pause Review the Expectation StayUpdated Queued Reassure ConnectContinue reading “Week 6: Potential Names, Exposure Expression of Interest”
Week 6: New Zealand DHBs
https://www.waitematadhb.govt.nz/assets/Documents/patients-visitors/ROI-Request-Consent-and-Information-Nov-2017.pdf https://www.cdhb.health.nz/wp-content/uploads/8ae1e609-release-of-health-information-form.pdf https://www.massey.ac.nz/massey/fms/Student%20services/Health%20and%20Counselling/Documents/Palmerston%20North/PHO%202015.pdf?002D069F8ADB5BF73C01C30744BD4BD5
Week 6: NHS Digital – Spine
https://digital.nhs.uk/services/spine Spine supports the IT infrastructure for health and social care in England, joining together over 23,000 healthcare IT systems in 20,500 organisations. Access Spine through the portal. (N3 Smartcard users) https://www.integrated.com.cn/en/product_cat/card-readers/ https://psnc.org.uk/contract-it/pharmacy-it/smartcards/
Week 6: Waiting Room – The Space
Visual Elements: https://www.hfmmagazine.com/articles/2032-waiting-rooms-may-be-a-missed-opportunity-in-facility-design “Stress can result in more pain and slower wound healing, but it also impacts the immune system (Rabin, 1999). These are convincing reasons to design healthcare environments that reduce stress and address patients’ needs for relaxation and comfort (Malkin, 2008).” (pg 11) Patients will rely on all clues that are available toContinue reading “Week 6: Waiting Room – The Space”
Week 6: What do I want to get out of this?
Aim: To bring reassurance and ease of communication between staff and patient. Needs to include: Patient knowing about the triage system Patient receiving updates from nurses Proposed spatial design of what waiting room looks like Touchpoints include: Wall graphic to describe Triage System Interaction with updates for patients Spatial Design – specifics written SO, inContinue reading “Week 6: What do I want to get out of this?”
Week 5: Whitiwhiti Kōrero (Presentation & Feedback)
Presentations: Habit zone – useful for apps Look at Haptic Design Your news bulletin https://yournewsbulletin.co.nz/ Open IDEO My Presentation Feedback: A guide could work well for healthcare professionals Do it! Spatial element 5 on one side, 1 on the other What do you want to get out of your last university project? What do youContinue reading “Week 5: Whitiwhiti Kōrero (Presentation & Feedback)”
Week 5 Class: Design Now – Typography Now
Why did I show you that? – Lee Jensen Judith ButlerNot about authenticity Design Now: Typography Now – Fay McAlpine Martin Venezky – Cranbrooke– Design Issues Magazine– Post modernism – hand expression Shiva Nallperumal– how arabic language can influence modern typography– Calcula Display Jonathon Hoefler– Inkwell, the next comic sans? Annik Troxier– Type as image– Jazz FestivalContinue reading “Week 5 Class: Design Now – Typography Now”
Week 5: Presentation Preparation
Rough Script – What to cover: My project looks at the waiting room of an urgent care healthcare provider much like the after hours care on Adelaide road. In New Zealand there are approximately 2.5 million urgent care patient consultations per year. It’s not the intense high-stress environment of the emergency department at the hospitalContinue reading “Week 5: Presentation Preparation”
Week 5: Chat with Natasha Tudreu and Emma Raikes (ED Nurses at Waikato Hospital)
NHI – National Health Index #This number would have to be kept private though Be careful of overstimulus – too much sound or visualsTriage # Checkbox questions – are you are smoker? etc. Get checkbox questions form from Tash
Week 5: Zoom Meeting with Tama Kirikiri
What to talk to him about: Māori Health Professionals People that I could talk to Have any ideas on how I could incorporate Māori perspective into my project Tama Kirikiri’s Feedback: Project can include spatial elements “unforeseen” barriers – the space, what is physically seen but often not considered, do some research on the physicalityContinue reading “Week 5: Zoom Meeting with Tama Kirikiri”
Chat with Mum and Aunty Lynell (Nurse)
Biofeedback You want to experience pain in private, you don’t want to feel like people are watching Why is it cold? Why are the lights so high/bright? Is there a reason? Have app info on cards or link to website need to get opinions/feedback from Māori Go to Pacifika GP etc. “what matters to youContinue reading “Chat with Mum and Aunty Lynell (Nurse)”
Week 4 Class: Second Showing, Andrew Tobin, Celeste Skachill
Kerry Ann lecture Andrew Tobin– How people feel about data– NEET Algorithm Celeste Skachill Honours project – Express Workshophttps://vimeo.com/77320637 Who’s the user? What do they want? How can you visually convey the project to your lecturers? Back yourself! This is what my users need Strategy booklet What questions might people have Trust yourself – takeContinue reading “Week 4 Class: Second Showing, Andrew Tobin, Celeste Skachill”
Week 4: Māori experiences of health services
Have emailed Tama Kirikiri to ask if he has any contacts that would be good to talk to regarding my project, I am going to meet up with him on Tuesday at 9am to discuss my project. I decided to start researching Māori experiences with healthcare services, sifting through information based on emergency care thisContinue reading “Week 4: Māori experiences of health services”
Week 4: App logistics
Logistics of an app: When in the urgent care location/wifi space connects to the app An app in addition with a wall that measures your details The Waiting Room SmartHealth App works with the SmartHealth interactive wall to make it easy to take and track health measurements for the entire family. With the display andContinue reading “Week 4: App logistics”
Week 3 Class: Embrace Mess, Exposure, Tikanga toi
Embrace Mess: Experiments – Jason O’Hara Ted talk “How frustration can make us more creative” https://www.ted.com/talks/tim_harford_how_frustration_can_make_us_more_creative?language=en Make, Remake, Evolve The Oblique Strategies He creates disruption through this remarkable deck of cards called The Oblique Strategies. And when they’re stuck in the studio, they reach for one of the cards. He’ll draw one at random, and he’ll make the bandContinue reading “Week 3 Class: Embrace Mess, Exposure, Tikanga toi”
Week 3: Colours & Colour Psychology
Colour Hunt – Colour Palettes Orange and Blue are complementary colours and give a clean, informed but modern look. Blue is considered beneficial to the mind and body. It produces a calming effect – I do not want readers feeling overwhelmed by the amount of information they are overloaded with. Blue also symbolises trust, depth,Continue reading “Week 3: Colours & Colour Psychology”
Week 3: Data Protection/Privacy in NZ
Looking at Data Protection and privacy in New Zealand
Week 3: New Precedents
No surprises COVID has had many impacts on my project but there are multiple positive impacts that I did not expect. I have been able to find a range of precedents that inspire my thinking and idea development as during COVID, the healthcare system and services have been in the spotlight and many have hadContinue reading “Week 3: New Precedents”
Week 3: App Features
App in conjunction with a check in kiosk. App includes: Updates on beds, wait times for individuals (when wait time was last updated) and general wait time Messages from nurses Acknowledge button to let patients know they’re going to be seen Prescriptions Medication information Appointments Staff/Patient function Staff is able to adjust patient status PatientContinue reading “Week 3: App Features”
Week 3: Chat with Jason
Feedback with Jason: Introducing him to my project Keep it speculative, would be cool if, you don’t need to actually make it. Could be a video of a person interacting with your video – your “actor” could know what to press (buttons etc.) We will be marked according to our central proposition statement (but weContinue reading “Week 3: Chat with Jason”
Week 3: Printed Proposal
I printed my proposal so that I can have an easily accessible version on my uni desk. It has already proved useful when talking to lecturers during their open hours on E floor as I can refer to parts of my proposal.
Week 3: Riso Printer Workshop
Today I went to a Riso printing workshop with Jane Wilcox from Photography. Was interesting to learn more about the Riso printer and it’s processes. I won’t necessarily need to use a Riso printer anytime soon or for this project but thought it would be good information to know.
Week 2 Class: Design Now – Interactivity Now
Interactivity Now – Tim Turnidge Interaction is something affecting something else Object to object Person to object Person to person Visual/Audio/Haptic(touch)/Taste/Smell Physical/DigitalInteraction is not the goal, it’s a means to an end. Aarron Walter’s Hierachy of User Needs. Useful – first and foremostUsable – accessibilityUsed – availability Segway – not cool, didn’t have infrastructure forContinue reading “Week 2 Class: Design Now – Interactivity Now”
Week 2: Journey Mapping
Exploring Journey maps of patient experience https://lucyrandal.com/portfolio/an-er-patient-journey-map/ A Journey map of an urgent care waiting room experience: Exploring Empathy maps of patient experience
Week 1 Class: Design Now
Design Now: Brian Lucid 50 years from now 2019-2069, there will be so much change, you can already see how much has changed in the last 50 years. 1970: Computer mouse and laser printer were invented2019: Service Design thrives2069: ? Stretch feasibility We don’t want a plausible future System level problems need object models publicContinue reading “Week 1 Class: Design Now”
Week 1: Compass/Proposal Distillation
Condensed Proposal distillation – compass activity 1. The audience. Who is the project for? 2. Your key observations. What’s happening in the space? Why? 3. What principles underpin it? What matters most about your project? 4. Your ideas / strategy. What ways are there to achieve your aims? 5. Plans / experiments. What is a step to try to advance your ideas / strategy?
Week 13: Insights from Interview with Craig Fleury
My answers from Craig gave me great insight into what I could look into but also challenged my ideas that I already had about how this project could move forward. He referenced ideas about privacy, confidentiality and personality types. In terms of spaces for different people in a waiting room he responded “It would beContinue reading “Week 13: Insights from Interview with Craig Fleury”
Week 13: Insights from Questionnaire
It is clear that everyone who has attended an urgent care clinic felt frustrated, bored or impatient during their experience as well as the majority being in pain. – From reading: Waiting is an anguishing doubt and uncertainty that is isolating, distressing and frustrating.” (qtd. in Bournes and Mitchell 58). “What is the most mostContinue reading “Week 13: Insights from Questionnaire”
Week 13: Questionnaire Preparation: Questions
To gather insight one of my research methods was a questionnaire. This was aimed at everyday people about their personal experience with waiting rooms and the uncertainty of the urgent care experience. I made this to give an insight into the realities of waiting rooms for those that may have to wait for hours beforeContinue reading “Week 13: Questionnaire Preparation: Questions”
Week 13: Interview Preparation: Questions
I have sent these questions to 3 people in the healthcare service that I know. What is your role/past role in relation to healthcare? specifically emergency-related if you have experience in that. What have you learnt by working with people in a stressful environment when people can be at their most vulnerable? What do youContinue reading “Week 13: Interview Preparation: Questions”
Week 13: Auto-Ethnographic Research? An unfortunate episode
Yesterday on Monday of Week 13, my mum was rushed to the Palmerston North Emergency Department at 2:30am. Despite the panic and uncertainty was a great excuse for me to see the Emergency Department first hand, take notes and some photos. Even though my focus audience isn’t the intense environment of the emergency department inContinue reading “Week 13: Auto-Ethnographic Research? An unfortunate episode”
Week 12: Precedent – eTriage
eTriage is a digital triage solution for NHS Emergency Departments and Urgent Treatment Centres developed in the United Kingdom. eTriage was designed to perform automatic check-in and triage patients upon arrival to a urgent care clinic. eTriage speeds up the streaming process, identifying sick patients earlier and reducing the wait time. This is an approachContinue reading “Week 12: Precedent – eTriage”
Week 12: Abstract Presentation
Feedback from Peers: Humanising science this project Humanising the waiting room imagery, creating connection between reader and health provider What is design’s role? Extract the design issue or design topic out of my topic Design can educate Exploring this through the waiting room ED What is the design challenge? How can design comfort? How canContinue reading “Week 12: Abstract Presentation”
Week 12: Just exploring
https://www.georgekhut.com/ the mobile mood lab – 2017 Mobile exhibition for The Big Anxiety festival of art, science and mental health. The Mobile Mood Lab was a mobile immersive installation, presented a converted hospital patient transport vehicle. Visitors entering the Mood Lab bus experience a version of The Heart Library Project – resting on their backsContinue reading “Week 12: Just exploring”
Week 12: Chat with Lee
“I am essentially looking at a case study of the power of human centred design. I’m looking at the theory of triage and how it’s applied in an urgent care waiting room and how through design the triage system can be made transparent and accessible to the patient and subconsciously influence their perception of waitContinue reading “Week 12: Chat with Lee”
Week 12: Andre Rants – Abstract Presentation
Design question leads to central proposition Proposal should show journey of this semester Write a good abstract you want to get feedback for 500 word count limit for abstract, no less than 250 approx Don’t have to share your screen, get them to download from google drive folder Have subheadings Figures (fig.1.) If you citeContinue reading “Week 12: Andre Rants – Abstract Presentation”
Urgent Care standard (UCS) particular requirements
Each urgent care must follow these requirements: https://onedrive.live.com/?authkey=%21ALz2RDvrOYcvpJE&cid=CF7D0491EAA47C88&id=CF7D0491EAA47C88%2147514&parId=CF7D0491EAA47C88%2147509&o=OneUp
Proposal Plan
What to include: Facts why is it a problem? Don’t make a stressful situation more stressful Relevant to all people Perceived Wait Time vs Actual Wait Time Wait Time correlates with Patient Satisfaction Waiting room environment – stressors (colour, light, nature etc.) Triage nurse choices What keeps children entertained Precedents – Starship, Restaurants What amContinue reading “Proposal Plan”
Week 12: Precedent – Cinapsis
Cinapsis is an innovative integrated communication platform that enables hospitals to provide specialist advice to local GPs to improve care and reduce unnecessary referrals (Cinapsis). Cinapsis SmartReferrals reduces face-to-face appointments by 70% through advice & guidance and Gloucestershire Hospitals NHS trust, in the UK, has reduced unnecessary referrals to A&E by up to 83% sinceContinue reading “Week 12: Precedent – Cinapsis”
Week 11: Digital Signage
After considering using signage as part of my design system I did some research and managed to find a concept similar to what I might look at doing. https://www.novisign.com/solutions/healthcare/waiting-room-digital-signage/ Another article from https://www.screenfluence.com/blog/2018/06/19/the-use-of-waiting-room-digital-signage-and-the-effect-on-perceived-wait-times/ wrote: Many signage companies help promote their services through targeting different community sectors. Here Speedy Signs promote why signs are great forContinue reading “Week 11: Digital Signage”
Week 11: Workshop 2 – Central Proposition tweak with Karl
People are just as scared of social/mind things as physical Often in a hospital/healthcare environment you don’t want new things, you want tried and true Small things that change the whole thing, french word dètournement What is the design issue? Design can take good design which is cold and humanise it which makes it warm.Continue reading “Week 11: Workshop 2 – Central Proposition tweak with Karl”
Week 11: Where to go from here?
Research more into Triage, how it works Find precedents of works that provide accessible transparency of systems eg. Airports – the user is able to access information about flights being delayed etc. Write Proposal Create infographic/poster/motion graphic/video Design presentation Questions to look at: How do we reset children? Instead of focusing on pain how canContinue reading “Week 11: Where to go from here?”
Week 11: Precedent – eGate
eGate is an automated way to get through passport control. The self-use terminals significantly speeds up the processing of arriving travellers by using facial recognition to match the traveller with the image printed in their passport, eliminating the need to come face-to-face with border officials. eGate uses biometrics to match the picture of your faceContinue reading “Week 11: Precedent – eGate”
Week 11: Adjusting Central Proposition
Human centred design within an after-hours healthcare clinic facilitates a more positive and calming waiting experience for parents and their children when they are uncertain of how long they may be sitting in a waiting room. How can user centred design within an after hours healthcare clinic facilitate a more positive and calming waiting experienceContinue reading “Week 11: Adjusting Central Proposition”
Week 11: Precedent – Disney Queues
A powerful technique that Disney exemplifies is managing people’s expectations for the wait. Disney often gives estimates for how long someone might spend standing in line for its amusements, and these wait times are almost always overestimated, according to Larson’s research (qtd in Washington Post). Even if the wait time is extensive people are pleasantlyContinue reading “Week 11: Precedent – Disney Queues”
Week 11: Andre Rants – Abstract Workshop
Mural Workshop to develop Abstract: https://app.mural.co/t/wellingtonschoolofdesign8673/m/wellingtonschoolofdesign8673/1591150862865/a747b28809f9424ed198757743660cfdd647d4b5 Not an introduction Don’t need to reference in Teaser the reader to keep reading – big facts Waiting rooms are already a stressful environment and don’t need to be more stressful Don’t go over 500 words Poster – iteration of last one, not just all research but also resultsContinue reading “Week 11: Andre Rants – Abstract Workshop”
Week 10: Class
Triage – who goes in and who doesn’t? How does this work in an education setting? Assignment due Friday June 19th Need to narrow my target audience down and the environment I am targeting. Focus on Dentist or doctors office? Have in proposal What would I have done for primary research? Ethnographic Research Use primaryContinue reading “Week 10: Class”
Week 10: Rethinking the Waiting Room by Fuelfor
Rethinking the Waiting Room by Fuelfor https://www.dezeen.com/2010/02/26/the-recovery-lounge-by-priestmangoode/https://www.dezeen.com/2010/02/26/the-recovery-lounge-by-priestmangoode/I found a precedent from Barcelona design agency Fuelfor, London industrial designers Priestmangoode propose hospital wards modelled on health spas and beds like those in first class airline cabins in a new manifesto for health service design. Key features of the designed room include: staggered layout, much like those in FirstContinue reading “Week 10: Rethinking the Waiting Room by Fuelfor”
Week 9:
On Friday we have about 10 minutes eachSurvey of peers – interacting with something, prepare to test something How could I test my waiting room idea? Perception of time influencing patient satisfaction and trust within healthcare provider The placebo effect – play, fake pills Security, things are sometimes put there to make you feel saferContinue reading “Week 9:”
Week 9: Class
Design Sprint: Week 12 showing – Slides mimic abstractinverted triangle Proposal showing – infographic poster instead could be a movie, QR code, ai or slides REMEMBER – Proposal should be: Make sure it is cited Double Make sure blog is dated, not 27G of files Poster needs to be on slide Why do the DesignContinue reading “Week 9: Class”
Week 9: Andre Rants – About Colour
Fire Trucks – red turning more yellow at dusk and dawn Burns retinas Warning Makes you hungry Raises blood pressure Powerful Packaging – show how it is to be used Difference between spatial designBathroom and event door, how do you know what one is which? Applied research – get users to react Pituitary gland BeContinue reading “Week 9: Andre Rants – About Colour”
Week 9: Cas Holman – Design for Play
Netflix show ‘Abstract: The Art of Design’ has a range of episodes that are an in-depth look into computer design and modern contemporary design with some of the world’s most highly regarded designers. This episode looks at Cas Holman, founder of toy company Heroes Will Rise, Cas Holman crafts tools and objects designed to inspireContinue reading “Week 9: Cas Holman – Design for Play”
Week 8: Class/ Feedback from Karl
This week is a bit of a regrouping phase as you move from divergent to convergent thinking (and doing). What to have for SUBMISSION: Focus on the opportunities for design – you are exploring design and what it can do through the topic. issue | application design issue | topic Meeting with Karl 2:45pm My spiel: “I am currentlyContinue reading “Week 8: Class/ Feedback from Karl”
Talking with Past Massey Student
In my research I came across Anna Milson and her textiles honours project https://exposure2018.massey.ac.nz/students/textiles/anna-milson/https://annaemilson.wixsite.com/designportfolio/selected-work-1 “THE JOY PROJECT was created to alleviate the negative experiences of hospitalisation, through an infusion of colour and pattern. Comprised of magnetic wall patterns and surface prints, this collection focuses on providing variety; the magnetic patterns vary in complexity, enabling opportunitiesContinue reading “Talking with Past Massey Student”
Andre Rants: On Friday’s Class
In Andre Rants this week I got feedback on my project. The Waiting Room of the future. Could look at the idea of Telemedicine, in this whole global pandemic we have accessed medication differently. Poking fun of the concept of the waiting room – a whole room of sick people made to spend potentially hoursContinue reading “Andre Rants: On Friday’s Class”
Week 7: Precedent – Starship Hospital
In 2018 Starship reinvented their emergency care waiting room at their Children’s Hospital. Their project aimed to create smiles in what is often a distressing situation. Starship Animal Check-ups room is an interactive technology space created by Rush Digital with help from Watermark Creative, and aimed at calming patients and familiarising them with the testsContinue reading “Week 7: Precedent – Starship Hospital”
Week 6: Class
Examples of Posters for next week: This week we created a google slide to show our peers. The aim is to bring visual mood board, central proposition, HMY and POV statements together. Lecturers popped into breakout rooms to give feedback to whoever was lucky enough to receive it. Feedback from Peers: Nervousness – before presenting, before doctor appointments,Continue reading “Week 6: Class”
Week 6: New Direction! The Waiting Room
The Waiting Room An anxious place meeting place third space the patient prepared mothers expecting/unaware bad results a first interaction waiting hours uncertainty a parents experience of waiting a child’s scream patience Concept of patience, why do we have to wait? Psychology of waiting Peoples stories on having to wait private vs public “every placeContinue reading “Week 6: New Direction! The Waiting Room”
Week 5: Class
In Week 7 we will have a poster showing to visually represent where we’re at with our research. Our Pit session gave us examples and talked about what we will need.
COVID: Lockdown
Why should I design for a western hospital that has a high range of resources and money available when I could be designing for a healthcare centre in a developing nation? RESEARCH: Understanding Healing Environments: Effects of Physical Environmental stimuli on Patients’ Health and Well-being By Karin Dijkstra “It is most likely that you experienceContinue reading “COVID: Lockdown”
Break: Concept of Play
Videos I have watched: https://www.youtube.com/watch?v=9RQDJYSWsSM https://www.youtube.com/watch?v=74QmOgoZIWw Hospital Play Specialists https://www.hospitalplay.org.nz/ Work in health care settings to support children, young people and their whānau to cope with hospitalization by minimizing associated stress and anxiety, building coping strategies and creating opportunities for participating in their health cares. Required to be confident in their knowledge of child developmentContinue reading “Break: Concept of Play”
Week 4: Class
On Wednesday I went to the library and got out a range of books, the world is currently nearing a pandemic and Uni may be closing shortly. I wanted to be prepared so got a few books out so that I can research from books over the next short while as well as the internet.Continue reading “Week 4: Class”
Week 4
This week I visited one of the year 11 youth girls that I lead from church in hospital. I took photos to record my experience. It sparked my interest in hospital wayfinding, safe to say I got pretty lost trying to find my way to the children’s ward at 8pm on a Monday night. TheContinue reading “Week 4”
Week 3: MedTech Research
Was suggested to look at the MedTech platform. MedTech MedTech Global is a leading health information technology company. We provide advanced practice management software and state-of-the-art solutions that enable health professionals to provide improved care, and for patients to manage their health and well-being. Medtech Global provides software solutions for the healthcare environment enabling health professionals to efficientlyContinue reading “Week 3: MedTech Research”
Week 3: Workshop 3 – Designing with Data (i.e., ‘things known or assumed as facts…)
What is this workshop about?What does data look like? What data you need and how do you hunt and gather it? What do you do with it once I have it? How do I know if it’s useful data? How do I turn it into something (visual) to support my research project? Who’s it forContinue reading “Week 3: Workshop 3 – Designing with Data (i.e., ‘things known or assumed as facts…)”
Week 3: Workshop 1 – It’s Not About You
What is this workshop about?Create stories or themes out of the things we observe around us and use this in the generation of ideas. Bodystorming is a unique method that spans empathy work, ideation, and prototyping. IDEO methods? http://www.ideo.com/work/item/human-centered-design-toolkit/ Air NZ SkyNestsCardboard tested experience of a hospital with patients, doctors, different suppliers How might we adapt? Size of paper, type ofContinue reading “Week 3: Workshop 1 – It’s Not About You”
Week 3: Class
The aim of this week is to help you to explore a range of methods to discover insights and to define the area to focus on. Lecture: Pit Session Marian Bantjes Accessibility – issue / Healthcare – topic Kelsey G – Exposure 2018 Proposal An abstract (up to 500 words) outlines research question expand on theories methods why isContinue reading “Week 3: Class”
Week 2: Class
Everything you do, is moving forward. Nathan’s Presentation Have a few pillars of what you want in 454. Hospital number Specialists Other people like me Map the experience Write Take photos What is a hospital experience like for young/old people? Drawings Diaries Loss of control Look for patterns What is going on? Emergency Department InterviewContinue reading “Week 2: Class”
Week 2: How Might We
Hospital: How does visual communication design comfort people in a hostile hospital environment? How would design help facilitate people to find their way through a hospital without being scared to end up in the wrong space? How might design help facilitate comfort to patients in the hospital when they’re unable to have visitors? Epilepsy: HowContinue reading “Week 2: How Might We”
Week 1: Class
The emphasis is on how DESIGN responds to topics. We are looking to see how you use communication design to respond to a topic, in what ever way that might be. Use the topics to find opportunities for Design to inform, educate, demystify, encourage, facilitate your topic. What are the opportunities to use design to ……(fill in theContinue reading “Week 1: Class”
Olafur Eliasson: The Design of Art
Netflix show ‘Abstract: The Art of Design’ has a range of episodes that are an in-depth look into computer design and modern contemporary design with some of the world’s most highly regarded designers. Olafur Eliasson has an episode named The Design of Art that talks about how he creates sensory-rich immersive installations, including a lamp-litContinue reading “Olafur Eliasson: The Design of Art”
Ideas for Honours Project
Cafe environments Atmospheres Asking people for coffee, the third space being created between home and work Psychology of Coffee Chill, ambience The Waiting Room – experience design of a hospital room Wayfinding in Hospitals How to get a patient you want to see in the hospital Wayfinding app, seeing landmarks on your way How toContinue reading “Ideas for Honours Project”
