Week 12: Precedent – eTriage

eTriage is a digital triage solution for NHS Emergency Departments and Urgent Treatment Centres developed in the United Kingdom. eTriage was designed to perform automatic check-in and triage patients upon arrival to a urgent care clinic. eTriage speeds up the streaming process, identifying sick patients earlier and reducing the wait time. This is an approachContinue reading “Week 12: Precedent – eTriage”

Week 12: Precedent – Cinapsis

Cinapsis is an innovative integrated communication platform that enables hospitals to provide specialist advice to local GPs to improve care and reduce unnecessary referrals (Cinapsis). Cinapsis SmartReferrals reduces face-to-face appointments by 70% through advice & guidance and Gloucestershire Hospitals NHS trust, in the UK, has reduced unnecessary referrals to A&E by up to 83% sinceContinue reading “Week 12: Precedent – Cinapsis”

Week 11: Precedent – eGate

eGate is an automated way to get through passport control. The self-use terminals significantly speeds up the processing of arriving travellers by using facial recognition to match the traveller with the image printed in their passport, eliminating the need to come face-to-face with border officials. eGate uses biometrics to match the picture of your faceContinue reading “Week 11: Precedent – eGate”

Week 11: Precedent – Disney Queues

A powerful technique that Disney exemplifies is managing people’s expectations for the wait. Disney often gives estimates for how long someone might spend standing in line for its amusements, and these wait times are almost always overestimated, according to Larson’s research (qtd in Washington Post). Even if the wait time is extensive people are pleasantlyContinue reading “Week 11: Precedent – Disney Queues”

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